Olive Garden Server Training Manual

Posted : admin On 02.09.2019
Olive Garden Server Training Manual Average ratng: 5,6/10 8057 votes

IamA Former Olive Garden Bartender/Server AMA! Hey guys, I worked at Olive Garden for 8 years. I recently had surgery to repair a broken leg and ankle and I've spent all my time reading various AMAs. My gf suggested I do one for Olive Garden and thought what the hell. This is my first experience participating in a Reddit thread so apologies if. Server Olive Garden March 2013 – Present 6 years 6 months. Ensure all service standards are complied with as described in the server training manual. Suggestive selling, and up selling. A guest can order Chicken Parmigiana without cheese., We cannot make Breadsticks without garlic, they are already pre-made., You can order a Celebration Cake for a guest, on POS under Desserts by selecting Celebration cake., Our Pina Coloda doesn't have any alcohol.

  • Ensure that all guests are greeted in a timely, friendly, and professional manner. Ensure all service standards are complied with as described in the server training manual.
  • Duties and Responsibilities:
  • Greet all guests within one minute.
  • Suggestive selling, and up selling techniques are used.
  • Ensure that all orders taken are written down and read back to the guest.
  • Prepare and deliver all beverages in a timely manor. Following the wine service steps when needed.
  • Responsible for running food to tables.
  • Ensure quality check backs are done in a timely matter
  • Professionally handle incoming requests from customers and ensure that issues
  • are resolved both promptly and thoroughly.
  • Thoroughly and efficiently gather customer information, access and fulfill
  • customer needs, educate the customer where applicable to prevent the need for
  • future contacts and document interactions through contact tracking.
  • Provide quality service and support in a variety of areas including, but not limited
  • to: billing, placing print orders, and system troubleshooting.
  • Troubleshoot customer issues over the phone.
  • Use automated information systems to analyze the customer's situation.
  • Maintain a balance between company policy and customer benefit in decision
  • making. Handles issues in the best interest of both customer and company.

Played an instrumental role in increasing customer satisfaction ratings index by 13% within 1 year as Service Manager. Reaching the company Goal of 75% in several areas. Developed highly effective sales training strategies as Sales Manager of a 100+ person team. Generated a 10-20% increase in wine sales by making appropriate food-pairing suggestions to guests. Varied from year to year.


Was given several high honors from the company and successfully captured two major industry awards. Received a coveted trip to Italy for my successful sales and overall success of the restaurant in sales, profit and loss, growth, excellence in turnover and gains from the previous year. Top 10% for sales and guest count growth in the company of over 800 restaurants.

Restaurant Training Manual


Olive Garden Server Training Manual

Trained the first International Management team for Americana and GRMI. Was instrumental in training four fortune 500 executive staff and six managers in training. Was a valued trainer for the corporate offices. Routinely helped to 'sell' the company to investors by tours and dinners hosted at the operation I managed.

Training

Olive Garden Training Program